Terms of service

Introduction

These purchase conditions set forth the terms and conditions governing the purchase of products from Biogaia.co.uk.

Biogaia.co.uk sells products via the Internet to private individuals in the United Kingdom. The products we sell have an English user manual and can only be delivered to an address in United Kingdom.

BioGaia’s products are food supplements, and the information on Biogaia.co.uk should not be interpreted as our products are intended to diagnose, treat or cure any disease.

These purchase conditions were updated on November 1, 2021 and apply to all purchases made  after that date. By using this website or placing an order through it, you consent to be bound by these conditions and our privacy policy.

You may only purchase products for your personal and noncommercial use.

This agreement is governed by UK law.

Parties

Sellers are:

BioGaia UK Limited
Unit 5, Albert Edward House
Preston
PR2 2YB

Customer Service Email: support@biogaia.co.uk

ICO number: 13574654

The seller is hereinafter referred to as "BIOGAIA" or "we".

The buyer is the person listed as the buyer in the order. You must be 18 years of age and not under guardianship to place orders on Biogaia.co.uk.

The buyer is hereinafter referred to as "buyer" or "you". 

Ordering

Orders are placed on our website Biogaia.co.uk. If you have questions about how to order you are welcome to contact customer service. We reserve the right to correct an order if delivery for any reason cannot be made.

For orders of products valued greater than 2 000£, please contact customer service.

Prices

Our prices are stated in GBP £ including VAT and excluding shipping/handling costs. The cost for each delivery method is clearly indicated during the check-out process. 

Payment

The following payments are accepted: VISA, MASTERCARD, MAESTRO, APPLE PAY and GOOGLE PAY. 

Biogaia.co.uk use Shopify Payments for secure payment. 

Delivery

At checkout, you can choose between different shipping methods. BioGaia handles your order within 1-3 days (weekdays) from your placement of the order until the product leaves our warehouse, provided we have the product in stock. When the product has left our warehouse, the delivery responsibility passes to the shipping company that delivers your order within the set time for the chosen shipping method. BioGaia cannot guarantee an exact delivery date for products that are not in stock at the time of ordering or for products that have left our warehouse. This means that the total delivery time before the product reaches you can be longer than what is stated as normal for the chosen shipping method. 

Subscriptions

As a customer, you can also choose to buy products on an ongoing subscription basis. The selected products will then automatically be sent based on your frequency selection and until you cancel the subscription. The subscription can be cancelled at any time. In the event of termination, the subscription is terminated immediately. You can contact our customer service at any time to change or cancel your subscription. We may make changes to our product range, delivery form and delivery interval. Notifications of changes will be sent in good time before they take effect. Minor changes, such as a change of packaging, will not be announced in addition to the information provided by Biogaia.co.uk. Subscriptions can be refused on objective grounds, such as in the case of attempted fraud, lack of creditworthiness and the like.

These purchase conditions may be amended in the event of special needs or in the event of changes in the law, regulations or recommendations. If you have an ongoing subscription you will be notified of the new amended conditions to the email address you have provided, no later than 1 month before the changes take effect. If, based on the changed terms, you want to terminate the agreement, you can do so without any obligation. Failure to terminate the agreement means that you accept the updated conditions of the agreement. New purchase conditions will also be announced on biogaia.co.uk.

Personal information

In order to implement this purchase agreement, BioGaia will need to process certain personal information about you as a buyer. See our privacy policy how we process your personal information.

Intellectual property

Intellectual property rights regarding the content on Biogaia.co.uk, such as texts, graphics and trademarks, are protected by intellectual property law and belong to BioGaia or its licensors. The content of BioGaia.co.uk may not be copied, modified, sold, licensed or distributed or in any way exploited commercially without the permission of BioGaia.

Right of withdrawal

You have the right to withdraw from your order within 14 days, without giving any reason. The deadline includes all calendar days. If the deadline ends on a Saturday or Sunday, red day or public holiday, the withdrawal period is extended to the next working day. The withdrawal period is counted from the day of the delivery of the last item in your order. However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.

The easiest way to exercise your right of withdrawal is to contact customer service at support@biogaia.co.uk and returning the goods to us. The return address is the address given above. You may also use the model cancellation form as set out in the Appendix to these terms, although it is not obligatory.

We will refund all payments received from you, including the costs of delivery to the original delivery address (although we will not refund any supplementary delivery costs if you chose an enhanced type of delivery rather than our least expensive type of standard delivery), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.

We have the right to withhold the refund until we have received the items back, or until you have supplied evidence of having sent back the items, whichever is the earlier.

You must send back the items or hand them over to us without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. Please use either of the returns methods described above. If you do not use either of these returns methods, you will need to bear the cost of returning the items to us.

You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.

Complaint

If the product that you have received is defective, please contact us immediately. Depending on the circumstances, you can demand replacement, price reduction or compensation to repair the defect or to cancel the purchase. If there is a defect in the product, you must notify BioGaia of the defect within a reasonable time after the defect was discovered or should have been discovered. Notice submitted within two months after you noticed the error must always be considered to have been submitted in a timely manner. The right to make a complaint is limited to complaints within the expiry date of the product stated on the packaging, and no later than three years after you received the product. In the event of a late complaint, you will lose the right to claim that the product is defective. The right to complaint applies in addition to the right of withdrawal. In the event of a complaint and error, you will receive compensation for any shipping costs. The refund is made with the same means of payment that you used in the original transaction unless you have expressly agreed otherwise with us.

Disputes

Any dispute arising from or related to the use of biogaia.co.uk or the purchase agreement shall be subject to the non-exclusive jurisdiction of the English courts. If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.  

Transfer of rights and disclaimer

We may transfer, assign, charge, sub-contract or otherwise dispose of this purchase agreement, or any of our rights or obligations arising under it, at any time during the term of the purchase agreement. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or your rights under this agreement or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

While we try to make sure that all prices posted here are accurate at all times, we are not responsible for typographical and other errors that may appear on the biogaia.co.uk, or delivery problems due to conditions beyond our control. Any offers apply as long as we the product in question in stock. We do not take responsibility for incorrect use of the products. The buyer is obliged to follow the stated dosage of the product.

We reserve the right to refuse or cancel your order in case you are in breach of these purchase conditions.